Contact

Contact us

Reach Velora Universal for orders, product questions, direct seller support or complaints. Every complaint gets a ticket number you can track.

Customer care

For orders, deliveries, returns, product questions and direct seller support:

Phone
[[Customer care phone, e.g. +91 98765 43210]]
Hours
[[Monday to Saturday, 10 am to 6 pm IST]]

Address and company details

Company
Arrow Infra Structure Private Limited
Brand
Velora Universal
Office address
B1, First Floor, Signature Apartment, Rajarhat Main Road, near Indian Petrol Pump, Raigachi, New Town, North 24 Parganas, Kolkata, West Bengal 700135
CIN
U74900BR2013PTC020007
GSTIN
19AALCA4787E1ZA
FSSAI licence
[[FSSAI licence number]]

Grievance officer

If something has gone wrong with a product, an order, or a direct seller, write to our grievance officer. We acknowledge every complaint within 48 working hours and aim to resolve it within one month. If it takes longer, we will tell you in writing why, and what we have done so far.

Name
[[Grievance officer name]]
Designation
[[Designation]]
Phone
[[Grievance officer phone]]

How to raise a complaint

You can raise a complaint by email, phone, post to the address above, or through the direct seller you bought from. Please include:

  • your name and phone number;
  • the order or invoice number, and the date of purchase;
  • the product and what went wrong, with photos if relevant;
  • the name or ID of the direct seller, if you bought through one.

We reply with a ticket number. Quote it in any follow-up and use it to check the status of your complaint with customer care. You can also ask us for the name, address and contact details of the direct seller you bought from.

If you are not satisfied with our response, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the consumer commission under the Consumer Protection Act, 2019.

Nodal officer

Our nodal officer is responsible for compliance with the Consumer Protection Act, 2019 and the rules made under it, and for responding to orders and requests from authorities.

Name
[[Nodal officer name]]
Designation
[[Designation]]
Phone
[[Nodal officer phone]]

Trade enquiries

Distributors, pharmacies, clinics and wellness stores can use the enquiry form for the range sheet and trade terms. To join as a direct seller, see our direct selling disclosure.