Policies

Shipping and delivery

Where we deliver, how long it takes, what it costs, and what happens if an order is late or arrives damaged.

Last updated: [[DD Month YYYY]]

1. Where we deliver

We deliver across India, to PIN codes our courier partners serve. We do not ship outside India.

2. Dispatch and delivery times

  • We dispatch orders within [[2]] working days of confirming them.
  • Delivery usually takes [[3 to 7]] working days after dispatch. Remote areas may take longer.
  • We show an expected delivery date when you order and share it again when we dispatch.

3. Delivery charges

[[e.g. ₹60 per order, free on orders above ₹999]]. Delivery charges are shown as a separate line in the price break-up before you pay, and on your invoice.

4. Couriers and tracking

We ship through [[Courier partner names]]. Once your order is dispatched, we send the courier name and tracking number by SMS, WhatsApp or email.

5. Late deliveries

If we cannot deliver by the date we gave you, we will tell you. You can then cancel the order and get a full refund, including delivery charges, as set out in our refunds and cancellations policy.

6. Damaged or missing items

If the parcel looks damaged or tampered with, you can refuse it. If you find a damaged, leaking or missing item after opening, tell us within 48 hours of delivery with photos of the product, packaging and shipping label. We will replace the item or refund it.

7. Orders through direct sellers

If you buy through a direct seller, they may hand over products in person. You should receive a GST invoice for every purchase, either from us or from the direct seller. The same delivery, return and refund rights apply.

8. Address and delivery attempts

Please give a complete address and a reachable phone number. Couriers usually make up to three delivery attempts. If an order comes back because the address was wrong or no one was available, we will contact you to reship it (delivery charges may apply) or refund it.

Questions about a delivery: hello@velorauniversal.com or [[Customer care phone, e.g. +91 98765 43210]].