Direct selling

Direct selling disclosure

How Velora Universal's direct selling works under the Consumer Protection (Direct Selling) Rules, 2021: free to join, earnings only from product sales, and how we protect customers.

Last updated: [[DD Month YYYY]]

1. Our declaration

Arrow Infra Structure Private Limited (CIN U74900BR2013PTC020007) sells Velora Universal products through independent direct sellers, and follows the Consumer Protection (Direct Selling) Rules, 2021.

We declare that we comply with the Consumer Protection (Direct Selling) Rules, 2021, and that we are not engaged in any pyramid scheme or money circulation scheme.

2. Joining is free

  • There is no entry fee, registration fee, subscription fee, or renewal fee to become or remain a direct seller.
  • You never have to buy products, starter kits, stock or demonstration material to join, stay active, or qualify for any rank.
  • Anyone who asks you to pay to join Velora Universal is not acting for us. Please report it.

3. How direct sellers earn

  • Direct sellers earn commission only on the sale of products to consumers.
  • No one earns anything for recruiting, enrolling or introducing another person.
  • We do not tell customers they can recover what they paid by referring other buyers.
  • Compensation plan: [[Summary of, or link to, the compensation plan]].

No guaranteed income. What a direct seller earns depends entirely on their own sales effort. No one is allowed to promise or suggest a fixed or guaranteed income.

4. Commission payouts

  • We pay commissions [[monthly]], by bank transfer or UPI, through our payout service provider, Cashfree Payments India Private Limited.
  • We pay only into a verified bank account or UPI ID in the direct seller's own name.
  • We deduct tax at source (TDS) as required by the Income-tax Act, 1961, and issue a statement for every payout.
  • Direct sellers can see their orders, team, income and payouts in the member portal.
  • We never collect money from direct sellers through the payout system.

5. Becoming a direct seller

  1. You must be at least 18 and resident in India.
  2. You sign a written direct seller agreement with us. Its terms are fair and set out your rights and duties.
  3. We verify your identity and address (identity proof, address proof and PAN) and your bank account before you can sell or receive commission.
  4. We issue you an ID card. Only verified direct sellers receive one.
  5. You can leave at any time by writing to us. We will pay commission already earned and buy back eligible stock under our buy-back terms.

6. Code of conduct

Every direct seller must:

  • identify themselves, show their ID card, and tell the customer our name, address and the purpose of the visit at the start;
  • give accurate, complete information about products, prices, payment terms, returns and delivery;
  • make no health claims beyond what is printed on the pack, and no claims about income;
  • visit customers only at reasonable times, end a demonstration when asked, and never use pressure, coercion or harassment;
  • provide an invoice for every sale;
  • follow the Consumer Protection (E-Commerce) Rules, 2020 when selling online, and sell on e-commerce platforms only with our written permission.

Breaking this code can lead to removal from the network.

7. Customer protection

  • We are responsible for grievances arising from the sale of our products by our direct sellers.
  • You can ask us in writing for the name, address, email and phone number of the direct seller you bought from.
  • Every purchase is covered by our refunds and cancellations policy and shipping policy, whoever you bought from.

8. Verify a direct seller

To check that someone is an authorised Velora Universal direct seller, contact customer care at hello@velorauniversal.com or [[Customer care phone, e.g. +91 98765 43210]] with their name and ID number.

9. Delisted direct sellers

The following people are no longer authorised to sell Velora Universal products or act on our behalf.

No direct sellers have been delisted as of [[DD Month YYYY]].

10. Grievance and nodal officers

Grievance officer

Name
[[Grievance officer name]]
Designation
[[Designation]]
Phone
[[Grievance officer phone]]

We acknowledge complaints within 48 working hours and aim to resolve them within one month. Every complaint gets a ticket number.

Nodal officer

Name
[[Nodal officer name]]
Designation
[[Designation]]
Phone
[[Nodal officer phone]]

Office address: B1, First Floor, Signature Apartment, Rajarhat Main Road, near Indian Petrol Pump, Raigachi, New Town, North 24 Parganas, Kolkata, West Bengal 700135.